Associate - Retail Risk Operations and Card Production

Role summary

Card production and operations

• Operate card personalization and PIN-printing machines to ensure accurate and timely personalization.
• Fulfill, package, dispatch, and process delivery of debit and credit cards.
• Maintain daily embossing reports, reconciliation records, and production documentation.
• Prepare job setups, card plastics, and customer letters for personalization and renewals.
• Monitor machine consumables, including foils, ribbons, and plastics, and maintain stock availability.
• Shred used consumables and damaged cards or plastics, maintain records, and follow security procedures.
• Perform vault, production, and inventory reconciliations, including embossed-versus-processed card verification.
• Process standard and VIP card requests within approved turnaround times and procedures.
• Coordinate with IT, Operations, vendors, and support teams on issue resolution, UAT, and machine support.
• Report operational issues promptly and perform other duties assigned by the line manager or department head.

Knowledge and skills

• Intermediate understanding of printer maintenance and troubleshooting.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong attention to detail, accuracy, and time-management skills.
• Competencies listed include achievement orientation, customer service orientation, quality, teamwork, interpersonal effectiveness, change orientation, and high performance.

Education and experience

• Bachelor’s degree in Finance or equivalent.
• Knowledge of debit and credit cards and proficiency in Microsoft Office are required.
• At least two years of experience in card operations, card personalization, or a related banking operations role.

About Commercial Bank

• The employer describes an innovation-driven, digital-first environment, opportunities for global partnerships and international exposure, employee well-being and work-life balance, competitive compensation and benefits, and commitment to diversity, equity, and inclusion.