Associate - Retail Risk Operations and Card Production

About the employer

Job summary

Key accountabilities

• Operate card personalization and PIN printing machines to personalize cards accurately and on time.
• Process fulfilment, packaging, dispatch, and delivery for debit and credit cards.
• Maintain daily embossing reports, reconciliation records, and production documentation.
• Prepare job setups, card plastics, and customer letters for personalization and renewals.
• Monitor machine consumables and maintain stock availability.
• Shred used consumables and damaged cards or plastics, maintaining records and following security procedures.
• Perform vault, production, and inventory reconciliations, including embossed-versus-processed card verification.
• Process standard and VIP card requests within approved turnaround times and procedures.
• Coordinate with IT, Operations, vendors, and support teams to resolve issues and support UAT and machine needs.
• Report operational issues promptly and perform duties assigned by the line manager or department head.
• Support card projects, new product launches, and change implementations.

Knowledge and skills

• Intermediate understanding of printer maintenance and troubleshooting.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong attention to detail, accuracy, and time management.

Qualifications and experience

• Bachelor's degree in finance or equivalent.
• At least two years of experience in card operations, card personalization, or a related banking operations role.
• Knowledge of debit and credit cards.
• Proficiency in MS Office.

Core competencies

Employer highlights

• The employer describes an innovation-driven, digital-first environment and opportunities for global partnerships and international exposure.
• The employer highlights employee well-being, work-life balance, competitive compensation and benefits, and diversity and inclusion.