Associate Engineer – IT | IT Support & Service Desk - Hiring UAE National
Role Overview
Support day-to-day IT operations, end-user systems, hardware/software troubleshooting, and basic network and infrastructure activities.
Department: Information Technology. Function: IT Support, Infrastructure, and Technical Operations.
Key Skills for This Role
Full Job Posting
Role
Support day-to-day IT operations, end-user systems, hardware/software troubleshooting, and basic network and infrastructure activities.
Department: Information Technology. Function: IT Support, Infrastructure, and Technical Operations.
User and device support
- Provide L1/L2 support for hardware, software, network, and system issues.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Support Windows, Microsoft 365, Outlook, Teams, and user account administration.
- Troubleshoot connectivity, application, peripheral, and access issues.
- Create, modify, and disable user accounts and access permissions.
Service operations
- Log, track, and resolve incidents and service requests through the IT ticketing system; escalate complex issues.
- Support employee onboarding and offboarding from an IT perspective.
- Assist with LAN/WAN, Wi-Fi, VPN, and network troubleshooting.
- Maintain IT asset inventory, documentation, and knowledge-base articles.
- Support software installations, upgrades, patching, and antivirus/security updates.
- Coordinate with vendors and internal teams for hardware or system support.
- Follow IT security, access control, and data protection procedures.
Education and experience
- Bachelor’s degree or diploma in Computer Science, IT, Information Systems, or a related field.
- IT Support, Service Desk, Desktop Support, or Technical Support experience is preferred.
Technical qualifications
- Good knowledge of Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.
- Basic understanding of TCP/IP, DNS, DHCP, LAN/WAN, and VPN.
- ITSM/ticketing tool familiarity is an advantage.
Additional qualifications
- Good troubleshooting and problem-solving skills.
- Good communication and customer-service skills.
- Ability to work independently and manage multiple support requests.
Employment
Employment type is full time.
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