Associate Customer Account
Role Overview
The Associate, Customer Account supports Account Directors and Account Managers in achieving annual sales objectives through customer account support, distributor coordination, and systems administration.
The role is in Nestlé USA's Coffee & Beverage Division, which includes brands such as Starbucks, Coffee-mate, Nescafé, Nesquik, Natural Bliss, and Seattle's Best Coffee.
Key Skills for This Role
Full Job Posting
Position overview
The Associate, Customer Account supports Account Directors and Account Managers in achieving annual sales objectives through customer account support, distributor coordination, and systems administration.
The role is in Nestlé USA's Coffee & Beverage Division, which includes brands such as Starbucks, Coffee-mate, Nescafé, Nesquik, Natural Bliss, and Seattle's Best Coffee.
Trade auditing and analysis
- Support trade deduction analysis, reconciliation, workflow administration, and documentation with Account Management and Sales Finance.
- Manage post-audit claims, track disputes, resolve undisputed claims, and respond on time.
- Research deduction discrepancies, follow up on complex claims, support collections of unauthorized deductions and credits, and attend customer or vendor meetings as needed.
- Support forecasts, trade events, planning inputs, customer/internal forecast reconciliation, new item setup, trade management, and financial reconciliation.
Distributor support
- Coordinate distribution activities, NRS workbooks, sell sheets, upcoming-period materials, and monthly distributor touchpoints.
- Resolve distributor-to-customer system connectivity issues and monitor out-of-stock reporting, sales impact, and follow-up communications.
Account support and systems
- Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and item management records.
- Support item setup and maintenance in Osprey and customer systems, new item implementation, and customer initiatives.
- Coordinate JBP, ICP, industry, and internal planning meetings; manage customer reporting, retailer reset calendars, category updates, and forms.
- Investigate pricing discrepancies involving contracts, EDI submissions, promotional events, and system updates.
- Manage promotional contracts and validate dates, lead times, and funding; coordinate sample orders and maintain inventory records.
Qualifications
- Bachelor's degree preferred, or 1–2 years of relevant professional experience.
- Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles is preferred.
- Strong organization, time management, attention to detail, and accuracy.
- Proficiency with Microsoft Office Suite; familiarity with SharePoint and collaboration tools.
- Ability to work independently, manage multiple priorities, communicate effectively, and collaborate across functions.
Compensation
- Salary is $67,337.10 to $97,848.90 per year; bonus eligible.
- Final compensation may vary based on factors including knowledge, skills, abilities, and geographic location.
Additional information
The position is not eligible for visa sponsorship.
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