Associate, Client Relations Specialist

This is an exciting opportunity in a new divisional structure within the Alt Investments Relationship Management Team that will provide resolution to daily support inquiries that are more transactional and executable in nature. As a Service Intake Associate Client Relations Specialist, you will handle daily tasks such as JIRA tickets, inbox management and review of dedicated AWD queues in addition to assisting on client events tasks as outlined in the following expectations.

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

Support Alternative Investment clients and provide backup coverage when other team members are out

Ownership of the daily client requests via email

Staying compliant the AWD queues and turnaround times

Reviewing and completing JIRA Ticket requests for daily requests received

Research and resolve any system issues reported by customers

Identify and execute opportunities for process improvement

Build and maintain documentation of Service Intake Team deliverables

Bachelor’s degree or equivalent experience.

Must have some experience in financial services, banking, reconciliation, accounting etc.

Excel proficiency.

Ability to communicate clearly and effectively, both verbally and in writing.

Attention to detail and ability to trace problems to their source and see resolution through to completion.

Successful colleagues are self-motivated, take ownership of issues, recommend solutions, and appropriately apply relevant procedures.

Must be willing to work on site at least 6 days/month and the hours of 8 AM – 5 PM Central Time.

Join SS&C, where innovation meets global opportunities. Click here to apply.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.