Business Support Analyst

Role overview

Core business support

• Process manual domestic and international payments; investigate Direct Link, ABA and other payment issues.
• Support banking fee processing and reconciliation, produce monthly KPI reports and operational metrics, and perform client invoicing.
• Manage operational and change-related tickets and respond to operational queries and support requests.
• Complete work accurately within SLAs, operational procedures and documented audit controls.

Specialist operations and reporting

• Handle complex operational queries, escalations, distribution estimates and distribution coordination.
• Manage Ecrion outputs, including statements, holdings, templates, inserts and deployment.
• Support regulatory review and lodgement, management fee rebates, and complex reconciliation investigations.
• Manage FATCA and CRS annual reporting for approximately 70 fund managers, including planning, data validation, stakeholder engagement, lodgements and issue resolution.
• Oversee more than 1,000 trust reporting submissions annually and manage critical reporting deadlines.

Change and business integration

• Support UAT execution, run test cases aligned to operational workflows and validate system changes and enhancements.
• Identify and document defects, update operational procedures and support go-live readiness.
• Support project coordination, new client onboarding, operational readiness, testing, business validation and distribution setup.

Controls and collaboration

• Follow registry systems, workflows, defined processes and operational controls; identify and escalate system or process issues.
• Apply maker-checker principles, reconciliation and validation checks, and support incident escalation and audit compliance.
• Collaborate with operations, business integration, technology and product teams, communicating issues, progress, risks and delays.
• Contribute to continuous improvement and efficiency initiatives.

Essential qualifications and experience

• Bachelor’s degree in business, finance, commerce or a related discipline, or equivalent operational experience.
• At least 5 years of experience in Transfer Agency, registry operations or managed fund administration.
• Strong understanding of operational systems and workflows used in registry and fund administration environments.
• Understanding of regulatory reporting supporting Transfer Agency services.
• Experience translating system or product changes into updated processes, procedures and operational controls.
• Experience supporting onboarding or project activities.

Desirable experience

• Knowledge of operational risk frameworks, control testing and continuous improvement approaches is desirable.
• Experience with onshore and offshore operational teams is desirable.
• Familiarity with product structures and their operational handling is desirable.

Workplace

• The posting specifies a hybrid work model and lists Melbourne, Australia as the location.

About SS&C

Benefits

• The employer lists insurance and leave benefits, hybrid flexibility, training, and discounts.