Business Support Analyst

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

As a leading innovator in technology-powered solutions, outsourced administration and operational services focused on the global financial services industry, SS&C has a network spanning the major financial and commercial centres of North America, Europe, Asia, and Australia. SS&C is also the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency.

As a provider In Australia, SS&C is a specialist provider of outsourced registry services with a technology focus and high levels of automation across institutional & retail solutions. Predominately located in Melbourne and Sydney with 600+ employees, most of the Australian division work on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C’s Transfer Agency business is the largest provider of Unit Registry services in Australia, providing Fund Manager, Custodians and end to end service offering.

Flexibility : Hybrid Work Model

Your Future: Income Protection Insurance & Salary Continuance

Work/Life Balance: Generous Bereavement & Compassionate leave

Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

Training: Hands-On, Team-Customized, including SS&C University

Extra Perks: Discounts on fitness clubs, travel and more!

Opportunity snapshot:

The Business Support Analyst plays a critical role in supporting SS&C's Transfer Agency and Fund Administration operations through the delivery of core operational services, specialist regulatory activities, operational change support and business integration initiatives.

The role combines day-to-day operational ownership with responsibility for complex exception management, regulatory reporting, operational readiness and continuous improvement activities. The incumbent acts as a key liaison between operational teams, technology, compliance, fund managers and external stakeholders to ensure operational integrity, service excellence and regulatory compliance.

A significant component of the role involves the end-to-end management of FATCA and Common Reporting Standard (CRS) annual reporting obligations for approximately 70 Fund Managers. This includes project planning, data validation, stakeholder engagement, regulatory lodgements, issue resolution and oversight of more than 1,000 trust reporting submissions annually. The role requires strong technical expertise in investor tax classifications, trust structures, ATO reporting requirements and registry systems, together with the ability to manage multiple stakeholders and critical regulatory deadlines.

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Key Accountabilities:

Deliver critical operational support activities across Transfer Agency:

Process manual domestic and international payments

Investigate and resolve Direct Link / ABA errors and payment issues

Support banking fee processing and reconciliation

Produce monthly KPI reporting and operational metrics

Perform client invoicing activities

Manage and track operational and change-related tickets

Respond to operational queries and support requests

Ensure all activities are:

Accurate and completed within SLA

Controlled and compliant with operational procedures

Documented and auditable

Perform and support specialist and exception-based activities, including:

Complex operational queries and escalations

Distribution estimates and distribution coordination

Ecrion output management (statements holding, templates, inserts, deployment)

Regulatory review and lodgement support

Management fee rebates and related activities

Complex reconciliations investigations and issue resolution

Act as an escalation support point for non-standard processing and exceptions.

Support the delivery of operational change and readiness activities:

Assist with User Acceptance Testing (UAT) execution

Execute test cases aligned to operational workflows

Support validation of system changes and enhancements

Assist in identifying and documenting defects and issues

Support updates to operational procedures and documentation.

Contribute to go-live readiness activities

As required or as directed by the Manager, support Business Integration initiatives:

Assist with project support and coordination activities

Support new client onboarding and operational readiness

Contribute to testing and business validation activities

Assist with distribution coordination and setup tasks

This support is provided on a flexible basis alongside core operational responsibilities.

Develop strong understanding of registry systems and workflows

Follow defined processes and controls across all activities

Identify and escalate system or process issues

Contribute to process improvements and efficiency initiatives

Adhere to operational controls and procedures across all activities

Apply: Maker-checker principles Reconciliation and validation checks

Maker-checker principles

Reconciliation and validation checks

Support incident identification and escalation

Ensure all work meets audit and compliance requirements

Collaborate with: Operations teams Business Integration Technology and Product teams

Operations teams

Business Integration

Technology and Product teams

Communicate clearly on: Issues and progress Risks and delays

Issues and progress

Risks and delays

Support a collaborative and team-oriented environment

Demonstrates strong operational expertise and technical knowledge within a Transfer Agency and fund administration environment.

Delivers high-quality outcomes through the timely resolution of operational queries, exceptions and investigations.

Maintains a strong focus on accuracy, risk management and adherence to established control frameworks.

Effectively balances BAU responsibilities with operational change initiatives, including testing, process improvements and business integration activities.

Manages competing priorities and non-standard scenarios with confidence and sound judgement.

Contributes positively to team performance through collaboration, accountability and knowledge sharing.

Identifies opportunities for continuous improvement and supports initiatives that enhance operational efficiency and service delivery.

Bachelor’s degree in business, finance, commerce, or a related discipline; or equivalent operational experience.

5+ years in Transfer Agency/registry operations/managed fund admin

Strong understanding of operational systems and workflows used in registry and fund administration environments.

Understanding of regulatory reporting to support the Transfer Agency service

Experience translating system or product changes into updated processes, procedures, and operational controls.

Experience supporting onboarding or project activities

Knowledge of operational risk frameworks, control testing, and continuous improvement approaches.

Experience working with both onshore and offshore operational teams.

Familiarity with all product structures and their operational handling.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers .

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.