Associate Client Engagement

Role overview

Client onboarding and engagement

• Coordinate client onboarding, registration, documentation, approvals, compliance submissions, and account setup.
• Guide clients through registration and access requirements; verify documentation and maintain onboarding records.
• Respond to client enquiries about registration, bookings, and XRANGE services, coordinating with internal stakeholders.
• Maintain client communication and support professional, responsive service throughout the client lifecycle.

Bookings and operational coordination

• Coordinate with Scheduling, Operations, Engineering, Logistics, and other departments to validate requirements and booking requests.
• Track upcoming client activities, support operational planning, administer booking requests, and maintain accurate activity records.
• Help transition client requirements from business development into operational delivery.

Digital systems and reporting

• Administer the XRANGE Digital Booking System and related customer engagement platforms; troubleshoot issues and coordinate technical resolution.
• Maintain client, registration, booking, utilisation, and engagement records and help optimise customer-facing digital systems.
• Develop reports, dashboards, and performance metrics; monitor onboarding, booking, utilisation, and service trends.
• Identify trends, risks, and opportunities related to business growth and customer retention.

Basic qualifications

• Bachelor’s degree in Business Administration, Business Management, Marketing, Communications, Project Management, or a related discipline.
• Professional certification in Customer Service, Business Administration, Project Coordination, or equivalent.
• Industry-recognised AI Foundation Certification.
• Fluent written and spoken English and Arabic.
• Valid UAE driving licence.

Preferred qualifications

• Strong customer service, client engagement, communication, administrative, organisational, and stakeholder coordination skills.
• Ability to manage multiple priorities, work across departments, maintain data accuracy, and handle sensitive information appropriately.
• Strong analytical and reporting capability; proficiency in Microsoft Office and digital business systems.
• Professional, customer-focused, solution-oriented approach.

About EDGE and REMAYA