Assistant Store Manager (Full-Time)

Role overview

Hours and employment

• The posting states 40 hours per week and permanent employment.
• The listed workdays include Monday through Sunday; the description does not specify a particular weekly rota pattern.

Pay and incentives

• Pay is stated as £25,000–£40,800 per year, full-time equivalent.
• A monthly bonus is listed as 10% when sales targets are achieved, with potential for 20% when stretch targets are achieved.

Commercial performance

• Analyse sales, KPIs, and customer feedback and use insights to make commercial decisions.
• Support the Store Manager in planning and executing strategies that deliver sales targets.
• Champion visual merchandising and product displays in line with brand guidelines and commercial objectives.

Leadership and customer experience

• Help build, lead, and develop an inclusive, engaged, high-performing team; provide clear communication, feedback, and development conversations.
• Role-model company values and the brand's selling ceremony; inspire personalised customer experiences and maintain excellent service standards.
• Resolve escalated customer issues professionally and with care.

Store operations

• Support daily rotas, stock control, till operations, security, health and safety, and compliance.
• Plan staffing levels around commercial needs and seasonal trends.
• Maintain shop-floor standards, effective stock management, and operational performance.
• Run and trade the store successfully when the Store Manager is absent.

Candidate profile

• Proven experience driving store sales and profitability is required.
• The candidate should be passionate about customer service and able to establish and coach a high-performing team.
• Strong communication and organisational skills, ability to multitask and prioritise, and adaptability to changing business needs are expected.
• A positive attitude, enthusiasm for Pandora products and values, and a growth mindset are sought.
• Experience with a leading brand and/or desirable consumer-product retailing is preferred.

Benefits

• Benefits listed include employee discount, jewellery uniform allowance, access to jewellery to wear while working, and retail, hospitality, and entertainment discounts.
• The posting also lists wellbeing, financial-advice, and legal-aid support through Retail Trust, as well as parties and incentives.