Assistant Store Manager (Full-Time)

Pay and Benefits

• The role offers a highly competitive salary and a monthly bonus of 10% when sales targets are achieved, with potential for 20% when stretch targets are achieved.
• Benefits include a jewellery uniform allowance, employee discount, access to selected jewellery while working, and retail, hospitality, and entertainment discounts.

Schedule and Employment

• The role is described as full-time and permanent.
• The required working days may include Mondays through Sundays; specific weekly hours are not provided.

Role Overview

Commercial Focus

• Drive store performance by analysing sales, KPIs, and customer feedback to make commercial decisions.
• Support the Store Manager in planning and executing strategies that deliver sales targets.
• Champion visual merchandising and product displays to maximise commercial impact.

Leadership and Customer Experience

• Help build, lead, and develop a diverse, inclusive, and engaged team.
• Deliver clear communication, impactful feedback, and regular development conversations.
• Role-model the selling ceremony, product knowledge, storytelling, and brand values on the shop floor.
• Inspire personalised customer moments and resolve escalated issues with professionalism and care.

Store Operations

• Support rotas, stock control, till operations, security, health and safety, and compliance.
• Plan staffing levels in line with commercial needs and seasonal trends.
• Maintain shop-floor standards, stock management, and operational excellence.

Successful Candidate

• Proven experience driving sales and profitability in a store.
• Ability to coach a high-performing team and establish a culture of exemplary customer service.
• Strong communication, organisational, multitasking, prioritisation, adaptability, and flexibility skills.
• A positive attitude, enthusiasm for the products and values, and a growth mindset.
• Experience with a leading brand or desirable consumer product retailing is preferred.

Additional Benefits

• The benefits package includes support through Retail Trust covering health and wellbeing, financial advice, legal aid, and related assistance.
• The employer also offers career progression, parties, incentives, and gifts.