Assistant Operations Manager

Job description

Key Responsibilities

• Manage daily centre operations, including front-desk activities, meeting room management, and opening/closing procedures.
• Cultivate strong member relationships by understanding their needs and delivering personalized, high-quality service.
• Ensure the centre's cleanliness, presentation, facilities, furniture, equipment, and overall workplace standards are maintained.
• Lead, coach, and develop the centre team, ensuring accountability and consistent service excellence.
• Support business objectives through member satisfaction, retention efforts, KPI monitoring, and identifying opportunities for additional services.
• Ensure compliance with TEC policies, Standard Operating Procedures (SOPs), health and safety requirements, security protocols, and documentation standards.
• Collaborate with City Leadership, Sales, Finance, HR, IT, and external vendors to ensure smooth operational flow.
• Monitor operational expenses, consumables, and vendor performance to optimize resource utilization.
• Address member feedback, complaints, and operational issues promptly, implementing corrective actions as needed.
• Promote teamwork, professionalism, and continuous improvement in alignment with TEC’s premium hospitality standards.

Qualifications and Experience

• Candidates for this role should possess 2-5 years of relevant experience in operations management, preferably within a hospitality or service-oriented environment.

Work Environment

• This is a full-time position based in Riyadh, Saudi Arabia, requiring a commitment to maintaining high operational standards and fostering a professional, service-oriented atmosphere.