Assistant Manager- Retail

Job Summary

Operations Management

• Assist in managing day-to-day branch operations.
• Ensure smooth execution of operational processes and company standards.
• Monitor branch productivity and operational efficiency.
• Support implementation of company policies and procedures.

Team Management

• Supervise and guide employees to achieve departmental goals.
• Prepare staff duty schedules and allocate responsibilities.
• Monitor employee attendance, discipline, and performance.
• Conduct on-the-job training and coaching for team members.
• Assist in performance evaluations and employee development plans.

Sales & Business Performance

• Support achievement of sales and profitability targets.
• Monitor daily sales performance and recommend improvement actions.
• Identify opportunities to increase revenue and customer satisfaction.
• Ensure proper merchandising and product availability.

Inventory & Stock Control

• Monitor stock levels and coordinate replenishment.
• Ensure proper receiving, storage, and stock rotation practices.
• Conduct periodic stock counts and assist in inventory audits.
• Investigate and report inventory discrepancies.

Customer Service

• Ensure excellent customer service standards are maintained.
• Handle customer complaints and resolve issues professionally.
• Build and maintain positive customer relationships.

Compliance & Administration

• Ensure compliance with company policies, health and safety regulations, and legal requirements.
• Maintain accurate operational records and reports.
• Coordinate with HR, Finance, Procurement, and other departments as required.
• Ensure company assets are properly maintained and utilized.

Key Performance Indicators (KPIs)

• Sales achievement against targets.
• Inventory accuracy and stock loss control.
• Customer satisfaction levels.
• Employee productivity and attendance.
• Compliance with operational procedures.
• Audit and stock count performance.
• Branch profitability and cost control.

Qualifications

• Bachelor's Degree in Business Administration, Management, Commerce, or a related field.
• Minimum 3–5 years of experience in Retail, Wholesale, FMCG, or Supermarket operations.
• Previous supervisory or team leadership experience preferred.

& Competencies

• Leadership and team management.
• Strong communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Inventory and stock management knowledge.
• Customer service orientation.
• Proficiency in Microsoft Office and ERP systems (e.g., Microsoft Dynamics).
• Ability to work under pressure and meet deadlines.

Range