Assistant Manager, MS365 & Workplace (1221)

Job Purpose

Microsoft 365 Platform Operations

• Support operational administration of Microsoft 365 tenant services supporting enterprise communication and collaboration platforms.
• Maintain operational stability of Microsoft 365 services including messaging, collaboration, and document management platforms.
• Support configuration management and lifecycle administration of Microsoft 365 platform services.

Microsoft 365 Tenant Administration

• Support operational administration of Microsoft 365 tenant services including communication, collaboration, and platform configurations.
• Manage tenant configurations supporting enterprise messaging, collaboration, and productivity services.
• Support license allocation and management within the Microsoft 365 tenant to ensure appropriate user access and service availability.

Microsoft 365 Service Enhancement & Optimization

• Identify opportunities to enhance and optimize Microsoft 365 services to improve collaboration capabilities and user experience.
• Support implementation of new Microsoft 365 capabilities and service improvements aligned with organizational needs.
• Coordinate testing and rollout of Microsoft 365 service updates and platform enhancements.

Microsoft 365 Tenant Governance

• Maintain governance of Microsoft 365 tenant configuration and service settings across collaboration platforms.
• Ensure tenant configuration standards are applied consistently across Microsoft 365 services.
• Evaluate and support implementation of new Microsoft 365 capabilities in alignment with organizational standards.

Microsoft 365 Security & Compliance Configuration

• Support configuration and maintenance of Microsoft 365 security and collaboration protection policies.
• Maintain platform-level security configurations across Microsoft 365 services to support secure collaboration environments.
• Coordinate with cybersecurity teams to ensure platform security settings align with organizational security policies.

Collaboration Data Management

• Support administration of collaboration data services including SharePoint and OneDrive environments.
• Maintain operational configurations supporting document management, data sharing, and collaboration workflows.
• Coordinate with governance teams to ensure data management practices align with organizational policies.

Collaboration & Workplace Platforms

• Support administration of workplace collaboration platforms enabling enterprise communication and teamwork.
• Maintain operational availability of collaboration services used across the organization.
• Ensure workplace technology platforms operate efficiently to support business productivity.

Endpoint Device Management

• Support operational management of enterprise endpoint device platforms used for corporate device provisioning and management.
• Maintain endpoint device enrollment, configuration policies, and lifecycle management for enterprise devices.
• Ensure endpoint devices comply with organizational operational and management standards.

Workplace Technology Services

• Support operational management of workplace technology environments including meeting room technologies, collaboration tools, Printing services and digital workplace services.
• Coordinate with infrastructure teams to ensure workplace services integrate effectively with enterprise platforms.

Endpoint Integration with Security & Identity

• Coordinate with System Security teams to ensure endpoint protection platforms operate effectively across managed devices.
• Collaborate with Identity & Access Management teams to ensure endpoint identity integration and access controls align with organizational policies.

Cross-Team Operational Support

• Collaborate with other members of the Infrastructure & Platforms team to support operational activities when required.
• Provide cross-functional support across infrastructure, cloud, and identity services to ensure operational continuity.

Vendor & Platform Coordination

• Coordinate with platform providers and technology vendors supporting Smart workplace and Microsoft 365 services.
• Support vendor support cases and platform maintenance activities.

Incident & Operational Support

• Investigate and resolve incidents affecting Microsoft 365 services, workplace technologies, and endpoint management platforms.
• Coordinate with Service Desk and infrastructure teams to resolve escalated issues affecting workplace services.

Monitoring & Operational Maintenance

• Monitor Microsoft 365 services to ensure operational stability and service availability.
• Perform routine operational maintenance including configuration updates and service health checks.
• Maintain documentation related to identity services and Microsoft 365 platform operations

Stakeholder Collaboration

• Work closely with infrastructure, cloud, network, and security teams to ensure services support enterprise systems and digital platforms.
• Support internal stakeholders to maintain reliable access to enterprise communication and collaboration services

Our Commitment