Assistant Learning and Development Manager

Position

Training program delivery

• Identify employee and organizational development needs and help ensure training supports desired business results.
• Assist with needs assessments and the design, development, and facilitation of custom and corporate training programs.
• Promote training programs and help employees understand service expectations and behaviors that support service excellence.
• Support ongoing training on guest expectations and build guest-satisfaction skills.
• Meet with training staff, observe employee service behaviors, and provide feedback to individuals or managers.

Program evaluation and improvement

• Monitor training enrollment and attendance; meet with participants to assess progress and address concerns.
• Partner with operational leaders to assess employee technical and leadership skills.
• Review comment cards, guest satisfaction results, and other data to identify improvement opportunities.
• Measure learning transfer and training effectiveness, incorporating adult learning principles.
• Identify performance gaps, work with managers on appropriate training, adjust methods, and arrange retraining as needed.
• Align programs with business indicators, establish guidelines, and develop training to improve service performance.
• Promote brand values and include guest satisfaction in continuous-improvement activities.

Training budgets

• Assist with developing the training budget and managing it in alignment with HR and property financial goals.
• Help manage controllable departmental expenses to meet or exceed budgeted goals.
• Use a P-card when appropriate to control and monitor departmental expenditures.

Education and experience

• Pathway 1: A two-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; one year of HR or related professional experience; and a certified-trainer qualification.
• Pathway 2: A four-year bachelor's degree in one of the listed fields or a related major, plus a certified-trainer qualification; no work experience is required.