Assistant HR & Training Manager

Role overview

Human resources and recruitment

• Tracks employee relations issues and supports resolution and follow-up; informs HR management about relevant issues.
• Responds to employee and manager questions about HR programs, policies, and guidelines.
• Monitors recruitment processes for compliance with applicable laws, company policies, and standards.
• Schedules interviews, conducts applicant interviews, and supports managers and interviewers with selection procedures.
• Maintains accurate, confidential employee and applicant records and reviews files for discrepancies.

Training and development

• Conducts group training and new-hire orientation, including onboarding paperwork and communicating grooming standards.
• Assists with the design and development of training programs, materials, workbooks, job aids, and interactive learning.
• Prepares training sessions, manages materials and supplies, and monitors safety training and orientation.
• Coaches and develops employees and supports performance feedback, counseling, and disciplinary procedures.

Administration and employee support

• Coordinates logistics, administration, and scheduling for annual employee surveys.
• Answers phone calls, records messages, and shares employee-relations and personnel-policy information.
• Assists managers with hiring, training, scheduling, evaluation, and employee motivation.
• Coordinates with other departments and supports teamwork, guest service, and quality standards.

Work requirements

• Maintain confidentiality and follow company, safety, security, and department policies and procedures.
• Communicate clearly and professionally and use computers and/or point-of-sale systems for work information.
• Stand, sit, or walk for extended periods and move objects weighing up to 50 pounds without assistance.

Schedule and workplace

• The position is full time and not remote.
• The duties include hotel-property employee and guest interactions.

About the employer