Assistant Guest Relations Manager

Position details

Guest services and front desk

• Verify guest identity and payment, assign rooms, issue keys, create guest accounts, and enter Marriott Rewards information.
• Check rates against market codes, document exceptions, secure payments, and verify or adjust billing.
• Compile daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide directions and property information, accommodate guest requests, contact staff when needed, and follow up.
• Process payment types, vouchers, paid-outs, and charges; balance receipts and secure the bank at shift start and end.
• Obtain manual authorizations, follow accounting procedures, and notify Loss Prevention or Security of reported theft.

Team support and standards

• Assist managers with training, evaluation, counseling, motivation, and coaching; serve as a role model and first contact for fair-treatment concerns.
• Build positive working relationships, support shared goals, and respond appropriately to employee concerns.
• Follow policies, report accidents and unsafe conditions, complete safety training, and maintain a clean, professional appearance.
• Protect confidential information and company assets; welcome guests, anticipate service needs, and assist individuals with disabilities.
• Use clear professional language, prepare accurate written documents, answer telephones appropriately, use computer and POS systems, and meet quality standards.
• The role includes standing, sitting, or walking for extended periods and moving or carrying objects weighing up to 10 pounds without assistance.

Preferred qualifications

• High school diploma or G.E.D. equivalent is preferred.
• At least one year of related work experience is preferred.
• At least one year of supervisory experience is preferred.
• No license or certification is listed.

About Marriott