Assistant Guest Relations Manager

Position details

Front desk and guest service

• Process check-ins, verify guest identity and payment, assign rooms, issue keys and set up accounts based on guest requirements.
• Enter Marriott Rewards information, verify rates against market codes and document exceptions.
• Provide directions and property information, accommodate guest requests and follow up to ensure they are met.
• Welcome guests, anticipate service needs, assist individuals with disabilities and thank guests with genuine appreciation.
• Communicate clearly and professionally, prepare accurate documents and answer telephones using appropriate etiquette.

Payments and reporting

• Process payments, vouchers, paid-outs and charges; verify billing and secure payment before issuing room keys.
• Compile and review daily reports, logs and contingency lists; complete cashier and closing reports.
• Balance and deposit receipts, count and secure the bank at shift start and end, obtain manual authorizations and follow accounting procedures.
• Notify Loss Prevention or Security of guest theft reports.

Team and workplace operations

• Assist management in training, evaluating, counseling, motivating and coaching employees.
• Model fair treatment, build positive working relationships, support shared goals and respond appropriately to employee concerns.
• Follow policies, report accidents and unsafe conditions, complete safety training, maintain confidentiality and protect company assets.
• Use computers and POS systems and meet quality standards; perform other reasonable duties requested by supervisors.
• Stand, sit or walk for extended periods and move or handle objects weighing up to 10 pounds without assistance.

Preferred qualifications

• High school diploma or G.E.D. equivalent preferred.
• At least one year of related work experience preferred.
• At least one year of supervisory experience preferred.
• No license or certification is specified.