Assistant Groups & Events Manager

Role overview

Groups and events sales

• Attend meetings and client events on behalf of the director when needed.
• Receive, qualify, and coordinate group and event enquiries, including leads and RFPs, as directed by the supervisor.
• Respond to requests within five business hours and apply Kempinski MICE SOPs from enquiry through contracting.
• Optimize use of meeting and conference rooms and conduct site inspections with potential MICE clients alongside Field Sales.
• Identify upselling opportunities to meet and exceed group and event budget goals.

Enquiry conversion and account handover

• Maintain requests in Opera S&C, create activities to maintain bookings, and maintain LOS/CAN and UNC business.
• Prepare proposals and contracts and follow up within one working day to confirm receipt and address questions.
• Manage enquiries through conversion, negotiation, contracting, and site inspection before handover.
• Forward relevant information to the Event Manager or Groups & Events Coordinator and introduce them to the client.
• Conduct post-event exit interviews with important customers to seek future business.

Commercial and administrative duties

• Cross-sell to other Kempinski Group and GHA hotels and conduct regular competitor checks.
• Review monthly results and forecasts and recommend and execute activities to grow market share and maximize revenue.
• Perform other duties assigned by management.

Experience and competencies

• At least two years of experience in luxury hotels.
• Experience in groups and events management, reservations, or sales is preferred.
• Strong leadership and analytical skills; relevant event and group management experience.
• Adapt quickly to changing markets, proactively pursue revenue goals, and approach problem solving analytically and creatively.
• Hotel operations experience is a plus.