Front Desk Agent - Arabic Speaker

Role overview

Key responsibilities

• Check in arriving guests and check out departing guests; register guests, assign rooms, accommodate special requests, and assist with registration cards when needed.
• Promote rooms and hotel services using suggestive selling; verify payment methods and follow credit-checking procedures or refer cash payments to cashiers.
• Process check-outs, confirm last-minute charges, receive payment, settle guest accounts, and provide invoice copies.
• Post charges, handle cashier transactions and foreign currency exchanges, and balance the cash float at the end of the shift.
• Respond to guest questions and requests in person or by telephone; take appropriate action or refer matters, including messages, safe-deposit boxes, and complaints.
• Coordinate room-status updates and special requests with housekeeping, including late check-outs and early check-ins.
• Stay informed about hotel services, products, daily activities, and meetings; maintain working knowledge of room reservation procedures.
• Keep the work area neat.

Job requirements

• At least 1 to 2 years of experience in a similar position.
• Excellent communication skills in English and Arabic.
• Experience in an international luxury five-star hotel is preferred.