Assistant Front Office Manager

Position details

Guest services and front office

• Process guest check-ins, verify identity and payment, assign rooms, and issue or activate room keys.
• Set up accurate guest accounts, enter rewards information, check rates against market codes, and document exceptions.
• Secure payment, verify or adjust billing, process payment types and charges, and balance receipts.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, accommodate requests, and follow up to ensure they are met.
• Obtain manual payment authorizations and follow accounting procedures; count and secure the bank at shift start and end.
• Notify Loss Prevention or Security of guest reports of theft.

Team, standards, and physical duties

• Assist with training, evaluating, counseling, motivating, and coaching employees; model fair treatment and respond to employee concerns.
• Maintain positive working relationships and support the team in achieving common goals.
• Follow company policies and safety procedures, report accidents and unsafe conditions, complete safety training, and protect company assets and confidential information.
• Welcome guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate professionally, prepare accurate written documents, answer telephones appropriately, maintain quality standards, and use computers and POS systems.
• Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Preferred qualifications

• High school diploma or G.E.D. equivalent is preferred.
• At least 1 year of related work experience is preferred.
• At least 1 year of supervisory experience is preferred.
• No license or certification is specified.

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