Assistant Claims Manager

Role Overview: The role leads the end-to-end management of the reinsurance claims function, from notification through settlement, recovery and filing while owning service quality, turnaround standards and data integrity across the portfolio.

Claims Lifecycle Management and Oversight: Lead the end-to-end management of reinsurance claims - notification, acknowledgement, loss advice, finalization, settlement, recovery and filing; ensuring accuracy, compliance and agreed turnaround standards across the portfolio.

Oversee review of preliminary loss notifications from brokers and cedants; confirm whether accounts are bound and ensure prompt acknowledgement.

Ensure loss details are complete and accurate, cross-checked against the computation sheet, and that any clarifications are raised with cedants the same day or by the next business day.

Supervise generation of Preliminary Loss Advices (PLA) and the issue of Loss Advice communications to reinsurers.

Take direct ownership of large, complex, sensitive or contentious losses across facultative and treaty structures.

Finalised Claim Processing Ensure finalised claim documents from cedants are acknowledged without delay and claim files are prepared in line with PLA requirements.

Oversee accurate recording of finalised claims in the Computation Sheet and movement of tracker status from open to finalised.

Ensure the Claims Master Sheet is updated with both booked and settled figures upon finalisation.

Reinsurer Follow-Up, Recovery & Negotiation Lead structured monthly follow-ups with reinsurers to pursue recoveries and obtain confirmation of their share of loss.

Negotiate and resolve disputes, shortfalls or queries on RI shares, escalating to the Head of Department where appropriate.

Ensure timely generation of the appropriate debit or credit note for each transaction.

Monitor ageing of outstanding recoveries and reserve movements, driving action to minimize leakage and delay.

Data Integrity & Records Ensure claims records, computations and master data (Claims Master Sheet and trackers) are accurate, reconciled and audit-ready at all times.

Safeguard complete, well-organised documentation and ensure debit/credit notes are processed and approved in line with internal controls.

Stakeholder Management Act as a key point of contact for cedants, brokers and reinsurers across markets and time zones, delivering responsive and professional service.

Coordinate effectively with internal teams placement, technical accounts and the Head of Department to move claims to resolution.

Team Leadership & Continuous Improvement Guide, review and develop the team, upholding technical standards and process discipline.

Provide management reporting on open claims, reserves and recoveries, and drive improvement of claims workflows and controls.

Deputise for the Head of Department on claims matters as required.