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AppOps, Specialist

Interac Corp
Toronto, CAN
Full-time
Onsite
Discovered 4 days ago
Application operations (AppOps)Production incident managementProgramming and scriptingGitApplication and infrastructure monitoringCloud platforms

Full Job Posting

Who you’ll work with

Reports to the Leader, Product Operations for e-Transfer/Money Movement.

Collaborates with Product, Development, DevSecOps, Architecture, Observability, Security, incident and change management teams, financial institutions, technology partners, vendors, and suppliers.

What you will do

  • Monitor and optimize application performance, availability, and stability for Money Movement products.
  • Use diagnostics, metrics, logs, and code-level insights to detect emerging issues and prevent service disruption.
  • Improve monitoring, alerting, logging, and observability capabilities.
  • Investigate production incidents, conduct root-cause analysis, restore service, and develop short- and long-term remediation.
  • Participate in a rotating 24/7 on-call schedule for escalated issues and critical payment services.
  • Implement changes and releases across environments, including checks, automated deployments, and post-implementation validation.
  • Build scalable, resilient operational automation and support cloud-native and on-premises services, including microservices, containers, serverless technologies, and managed cloud platforms.
  • Use Infrastructure as Code to provision and improve infrastructure; embed security and operational controls in CI/CD and application lifecycle processes.
  • Support compliance, identify and remediate vulnerabilities, and maintain technical operating and incident documentation.
  • Provide technical guidance and day-to-day support to Analysts and Specialists; contribute to continuous improvement.

What you bring

  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
  • Experience supporting business-critical applications in complex, highly available production environments.
  • Programming or scripting experience with one or more of Java, Spring, Python, Bash, PowerShell, or Ansible.
  • Experience with Git and monitoring tools such as Dynatrace, Grafana, ELK, Splunk, AppDynamics, or CloudWatch.
  • Cloud experience with Azure, AWS, or Google Cloud Platform; containerization and orchestration experience including Docker and Kubernetes.
  • Knowledge of microservices, web and mobile applications, and Java- or Node-based back-end services.
  • Software delivery lifecycle experience, including releases, deployments, testing, monitoring, alerting, incident management, and problem resolution.
  • Experience with CI/CD, Infrastructure as Code, automated deployment practices, Linux, Windows, and relational database management systems.

About Interac

Interac provides digital payments, identity verification, and fraud protection services across Canada’s financial ecosystem.

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