Agent, Imperial Services
Role Overview
Join Atlantis, The Palm’s Imperial Services team to provide first-class guest service at the Imperial Club.
Key Skills for This Role
Full Job Posting
Role overview
Join Atlantis, The Palm’s Imperial Services team to provide first-class guest service at the Imperial Club.
Responsibilities
- Provide efficient reception, information, and attentive support for guests’ needs and requests.
- Ensure Imperial Club check-ins and check-outs run smoothly.
- Process cashiering transactions promptly and correctly.
- Provide personalized service and assist guests throughout their stay.
- Work with the Food and Beverage team to maintain sanitation and safety standards.
- Know the Imperial Services offerings and benefits.
Candidate requirements
- One year of experience in a similar role, with a proven record in an international hotel.
- Excellent communication skills; able to work in a team and manage multiple tasks.
- Confidence serving a diverse clientele.
- Impeccable personal grooming and a clear passion for customer service.
Compensation and benefits
- Competitive tax-free salary paid in UAE Dirhams (AED); salary cadence is not specified.
- Benefits include food and beverage privileges, discounted rates at Kerzner properties, health insurance with dental coverage, annual flights home, life insurance, and an incentive program.
Development and colleague benefits
- Colleague wellness and social initiatives are offered.
- Training, career mobility, and internal growth opportunities are available across the Kerzner portfolio.
About the resort
Atlantis, The Palm is a luxury resort on Palm Island with rooms and suites, dining, a waterpark, aquarium, and marine experiences.
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