Admin Assistant - Care Management

About the role

Recruitment and employee relations

• Manage the full recruitment cycle from sourcing and screening to onboarding; prepare job advertisements and coordinate interviews.
• Conduct candidate screening and reference checks, maintain recruitment documentation, and support workforce planning and talent-pipeline development.
• Serve as a first point of contact for employee inquiries and support employees and managers with HR policies and workplace concerns.
• Handle grievances, investigations, and disciplinary matters; support conflict resolution, employee engagement, and a positive workplace culture.

HR operations and performance

• Maintain accurate employee records and confidential documentation; manage onboarding, probation reviews, confirmations, transfers, promotions, and offboarding.
• Prepare employment contracts, HR letters, and employee correspondence; ensure employee files are complete and compliant.
• Support appraisals, employee development, probation monitoring, performance improvement plans, and managers' performance discussions.
• Support employee recognition and retention programs.

Compliance, engagement, and reporting

• Ensure compliance with UAE Labour Law and company policies; support HR audits, reporting, policy reviews, and updates.
• Organize engagement and recognition activities and support employee satisfaction, retention, and inclusive workplace initiatives.
• Prepare HR reports and metrics covering turnover, attendance, leave balances, recruitment statistics, and HR KPIs; provide management insights and recommendations.

Essential qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, Psychology, or a related field.
• At least three years of HR Generalist experience in the UAE.
• Strong knowledge of UAE Labour Law and HR best practices; experience across recruitment, employee relations, HR administration, and performance management.
• Excellent written and verbal English communication, strong organizational and time-management skills, and proficiency in Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment; strong interpersonal, conflict-resolution, problem-solving, and decision-making skills.
• Professionalism, confidentiality, attention to detail, adaptability, and ability to work independently and as part of a team.

Preferred qualifications

• CIPD, SHRM, PHR, CHRP, or equivalent HR certification is preferred.
• Childcare, healthcare, hospitality, or service-industry experience is preferred.
• Experience with HRIS or HR management systems is preferred.
• Arabic language skills are an advantage.

Employer offering

• The employer describes a growing organization, professional development and career advancement opportunities, a collaborative environment, and a competitive salary and benefits package.