Accounts Receivable Accountant
Role Overview
The Front Desk Receptionist is the first point of contact for customers and visitors.
The role manages reception, enquiries, appointments, and administrative and customer support.
Key Skills for This Role
Full Job Posting
Role overview
The Front Desk Receptionist is the first point of contact for customers and visitors.
The role manages reception, enquiries, appointments, and administrative and customer support.
Key responsibilities
- Welcome customers, visitors, and guests; answer and direct phone calls, emails, and enquiries.
- Maintain a clean, organized reception area and direct customers to the appropriate department or Service Advisor.
- Schedule appointments, follow up on bookings, register customer details, and maintain accurate records.
- Coordinate customer arrivals and appointments with Service Advisors and other departments.
- Inform customers about waiting times and assist with basic service enquiries.
- Handle requests and complaints professionally and escalate issues when required.
- Maintain visitor and customer records and documentation; protect confidential customer and company information.
- Support filing, data entry, document preparation, correspondence, courier coordination, and office communications.
- Assist the Customer Service/CRM team with customer follow-ups when required.
- Perform other duties assigned by management.
Requirements and qualifications
- High school diploma or bachelor's degree in Business Administration, Hospitality, Customer Service, or a related field.
- 1–3 years of experience in reception, front desk, customer service, or administration.
- UAE experience, particularly in automotive or service industries, is preferred.
- Excellent communication and interpersonal skills; professional appearance and positive attitude.
- Good telephone etiquette, customer-handling skills, and basic computer application knowledge, including MS Office.
- Ability to multitask in a fast-paced environment; strong organization and time management.
- Ability to handle difficult or dissatisfied customers professionally.
- Fluent English is required; Arabic or other languages are an advantage.
Workplace
- Work location is in person.
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