Account Partnership Executive

About First.tech

Job purpose

Merchant sourcing and deal development

• Build a prioritized UAE/KSA pipeline across retail, F&B, entertainment, and services; source leads through outreach, referrals, relationships, and category-gap analysis.
• Assess strategic fit, member value, commercial viability, geographic coverage, and operational feasibility.
• Develop propositions and negotiate discounts, co-funding, exclusivity, and campaign participation within approved guardrails.
• Document offer terms and escalate exceptions for approvals before commitment.

Onboarding and account management

• Coordinate due diligence, contracting, and approval handoffs; do not represent opportunities as contracted, approved, launch-ready, or live prematurely.
• Validate merchant offer content, assets, locations, contacts, and fulfilment requirements.
• Support partner readiness, testing, staff preparation, and issue resolution for named pilots.
• Manage assigned merchant relationships and monitor offer availability, fulfilment, partner satisfaction, catalogue quality, renewals, and expansion.
• Coordinate operational incidents, disputes, and performance issues with Product, Loyalty, Operations, Support, Finance, and Legal.

Pipeline governance and reporting

• Keep CRM and pipeline records current, including next actions, dependencies, approvals, activation progress, and forecast confidence.
• Report portfolio counts at corporate, brand, property, outlet, and offer levels, flagging discrepancies.
• Provide weekly progress, risks, and required decisions to the Product Manager - Partnerships & Alliances.

Qualifications and experience

• Bachelor’s degree in Business, Marketing, Commerce, or a related discipline, or equivalent relevant professional experience.
• Arabic and English are preferred.
• Preferred experience: 3–5+ years in partnerships, business development, merchant acquisition, or account management.
• Hands-on merchant-offer or commercial-partnership sourcing, negotiation, and onboarding experience is preferred.
• Experience in loyalty, fintech, marketplaces, payments, retail, F&B, entertainment, or an adjacent sector is preferred; UAE/KSA merchant or brand relationships are a strong advantage.
• Experience executing in a fast-moving, pre-scale, or multi-market environment is preferred.

Job-specific skills

• Prospecting, relationship development, consultative selling, commercial negotiation, and structured deal/offer analysis.
• Merchant onboarding, activation, account-health management, CRM discipline, pipeline forecasting, and portfolio-level reporting.
• Clear written and verbal stakeholder communication across cultures and seniority levels, sound judgment, ownership, pace, and governance attention.