Account Manager (SaaS)

Classcard

SaaS

What You'll Do

• Build and nurture long-term client relationships across Dubai through regular in-person meetings and check-ins.
• Act as the primary point of contact for client queries, feedback, and escalations — owning the relationship end to end.
• Onboard new customers and ensure smooth adoption of the platform, from initial setup to active usage.
• Proactively monitor client health — track usage patterns, flag at-risk accounts, and drive retention.
• Identify upselling and cross-selling opportunities to grow account value over time.
• Resolve escalations promptly, coordinating with product and support teams where needed.
• Maintain accurate client records and account updates in CRM tools.
• Share structured client feedback with product and CS teams to inform roadmap and improvements.
• Use AI tools and agents (e.g. ChatGPT, Claude) as part of your daily workflow — for drafting client updates, preparing meeting briefs, summarising account health, and automating repetitive tasks.

What We're Looking For

• Dubai resident with a valid
• UAE driving license
• (mandatory — the role involves frequent in-person client visits).
• **1–3**
• years of experience in account management, relationship management, or customer success— ideally in SaaS, tech, or a service-driven business.
• **AI-first execution**
• is non-negotiable— you should already be using AI tools (ChatGPT, Claude, etc.) to draft client comms, prepare meeting notes, research accounts, and work faster.
• We’ll ask about this in the interview.
• Strong communication and interpersonal skills — you're confident and professional in face-to-face meetings.
• Proficiency in CRM systems, Excel, and Google Sheets.
• Detail-oriented, analytical, and genuinely customer-focused.
• Self-motivated with the ability to work independently in a target-driven environment.
• Nice to Have
• Experience managing a portfolio of 20+ accounts or clients simultaneously.
• Proficiency in Arabic for client conversations.
• Familiarity with tools like Intercom, HubSpot, or similar CRM/CS platforms for tracking account health and engagement.
• Experience working with education, sports, or activity-based businesses.

Why Join Classcard?

• 💰 Strong base (

/

• month
• ) + uncapped commissions — top performers earn significantly above market.
• 🤝 Own key client relationships in our largest and fastest-growing market.
• 📈 Clear career path to Senior Account Manager, Account Executive, or CS leadership — promotions based on merit, not tenure.
• 🏢 Dubai-based with flexibility — onsite client work with a collaborative, supportive team.
• 🌍 Global SaaS exposure — work on a product used by academies across 7+ countries.