Account Manager Pod
Skills
About This Role
About the Role
- The Account Manager III is responsible for managing and retaining a portfolio of accounts, driving revenue growth through relationship building, strategic account planning, and consultative sales approaches.
- This role requires deep understanding of customer needs, data-driven decision making, and the ability to identify cross-selling opportunities across journal and non-journal products.
- Manage a portfolio of PHONE_NUMBER accounts with responsibility for revenue targets and renewal rates
- Develop and execute strategic account plans, setting goals and revisiting strategies throughout the year
- Analyze customer usage data and performance trends to understand account health and proactively address issues
- Renew and renegotiate agreements, managing paperwork and compliance requirements
- Identify and pursue cross-selling opportunities based on institutional research needs
- Research customer organizations to understand their strategies and tailor solutions to their specific needs
- Build and expand relationships with key stakeholders at client organizations
- Execute data-driven negotiations that deliver successful agreement outcomes
- Maintain accurate records in CRM systems and provide regular forecasting
- Collaborate with cross-functional teams including customer success, sales operations, and editorial
- Represent the company at industry conferences and events
- Willingness to travel (up to 30%)
- Global collaboration with internal teams across different regions
- Flexible working hours to accommodate customer needs across time zones.
- What we are looking for:
- 4-year undergraduate degree
- 5-7+ years of experience hitting targets and managing strategic accounts
- Experience in complex selling situations
- Ability to diagnose institutional subject-level research and teaching needs
- Ability to identify and manage cross-selling opportunities
- Strong email/written communication skills
- Ability to work independently and manage one's own book of business
- Proven success in exceeding financial sales goals using a consultative sales approach
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