Account Manager - Owner Success
Role Overview
The Account Manager joins the Owner Success team in Dubai.
The role owns a portfolio of property owners, their relationship with GuestReady, property performance, and long-term retention.
The Account Manager works with Operations, Guest Experience, Revenue Management, and Finance, and supports Owner Success Associates.
Key Skills for This Role
Full Job Posting
About GuestReady
GuestReady is a hospitality management company operating at the intersection of hospitality and technology.
The company manages properties across the UK, France, Portugal, Spain, and the UAE, and develops its property management software, RentalReady.
Dubai is a long-term priority market, and the UAE team is growing.
The role
The Account Manager joins the Owner Success team in Dubai.
The role owns a portfolio of property owners, their relationship with GuestReady, property performance, and long-term retention.
The Account Manager works with Operations, Guest Experience, Revenue Management, and Finance, and supports Owner Success Associates.
Key responsibilities
- Manage and grow a portfolio of property owners as their main contact and trusted advisor.
- Monitor occupancy, bookings, and revenue; explain trends to owners and agree on actions to improve results.
- Identify retention risks, lead difficult conversations, and find opportunities to add properties or services.
- Own complex owner issues and complaints through resolution, coordinating across teams.
- Share regular performance updates and owner reviews, and maintain accurate portfolio records in the CRM.
- Guide Owner Success Associates and help improve owner portfolio management in the UAE.
What we're looking for
- 2–5 years of experience in account management, customer success, or client relationship management, managing a client portfolio.
- Confident building client trust and handling difficult conversations.
- Commercially minded, comfortable with numbers, and able to explain performance simply.
- Organised and able to manage a busy portfolio with competing priorities.
- Proactive and accountable, with follow-through until issues are resolved.
- Comfortable using CRM tools, spreadsheets, and digital systems.
- Fluent written and spoken English.
Nice to have
- Experience in hospitality, short-term rentals, real estate, or property management.
- Knowledge of the UAE market and holiday home regulations (DTCM).
- Arabic language skills.
- Experience with HubSpot or a similar CRM.
What we offer
- Long-term role with an established, growing company in the UAE.
- Competitive salary, UAE visa sponsorship, and medical insurance from the first day.
- 25 days of annual leave and career growth reviews every six months.
- Discounts on GuestReady stays for the employee, friends, and family.
Workplace
- Hybrid working, based in Dubai.
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