Account Manager - Mid-Market

Overview

Account Management

• Manage a portfolio of mid-market accounts, acting as the primary point of contact for customer engagement
• Build and maintain strong relationships with key stakeholders, understanding their business and technology needs
• Conduct regular account reviews to assess performance, identify opportunities, and ensure customer satisfaction
• Coordinate with internal teams to ensure seamless delivery of services and solutions
• Manage contract renewals and ensure continued value realization for customers

ICT & Digital Solutions Expertise

• Develop a strong understanding of ZainTECH's portfolio across cloud, cybersecurity, data, and digital solutions
• Work with clients to align technology solutions with their business objectives and operational needs
• Collaborate with technical and presales teams to position integrated solutions across multiple service areas

Business Development

• Identify and pursue opportunities to expand services within existing accounts
• Support pipeline development through upselling and cross-selling initiatives
• Contribute to account planning and growth strategies for assigned clients
• Prepare and deliver proposals and presentations aligned with customer requirements and business outcomes
• Participate in client meetings, events, and engagements to strengthen relationships and generate opportunities

Collaboration & Communication

• Work closely with product, presales, and delivery teams to ensure successful solution positioning and execution
• Engage with both technical and business stakeholders to ensure alignment of solutions with client needs
• Manage and resolve customer issues in coordination with internal teams to maintain high levels of satisfaction
• Maintain accurate records of account activities and opportunities within CRM systems

Requirements

• 5+ years of experience in account management, sales, or business development within ICT or technology sectors
• Experience managing mid-market or enterprise customer accounts
• Good understanding of ICT solutions including Cloud (IaaS, PaaS, SaaS), Cybersecurity, Data and analytics, and Digital transformation solutions
• Proven ability to drive account growth through upselling and cross-selling
• Bachelor's degree in Business, Information Technology, Computer Science, or a related field
• Experience working with major ICT and cloud platforms such as Oracle, AWS, Microsoft Azure, or similar.
• Knowledge of cybersecurity, data management, networking, and digital transformation best practices.
• Familiarity with CRM tools (e.g., Salesforce).