Account Manager

About Agility PR Solutions

Role overview

Responsibilities

• Own strategic and commercial relationships for a portfolio of mid-market accounts and drive retention, renewal, and expansion outcomes.
• Develop account plans aligned with client objectives and Agility's product strategy; lead renewals and contract negotiations.
• Identify, qualify, and close upsell and cross-sell opportunities and maintain a pipeline of renewals and expansions.
• Deliver quarterly business reviews on value, impact, platform usage, and return on investment.
• Build consultative relationships with client stakeholders and lead strategic business conversations.
• Partner with Customer Success on customer value while retaining ownership of account strategy, commercial planning, and executive relationships.
• Maintain Salesforce renewal and expansion forecasts, track performance, and develop mitigation plans for at-risk accounts.
• Provide leadership insights and collaborate with Product, Marketing, and Customer Success on customer initiatives and product feedback.

Qualifications

• At least 2 years of account management or sales experience in B2B SaaS; mid-market experience is ideal.
• Demonstrated success in renewals, expansion, and consultative sales, meeting or exceeding revenue targets.
• Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling.
• Strong communication, presentation, relationship-building, analytical, and data-driven skills.
• Proficiency with Salesforce or similar CRM; customer success platform experience is a plus.
• Must be organized, autonomous, and comfortable managing a diverse portfolio.

Workplace

• Fully remote work environment.

Compensation

• Expected total compensation is $100,000–$120,000 annually.

Benefits

• Benefits include health, dental, and vision coverage, RRSP matching, life insurance, an employee assistance program, and paid vacation, personal, and sick days.
• Additional offerings include career development, summer Flex Fridays, a week off between Christmas and New Year's, and no internal meetings on Fridays.