Account Manager
Skills
About This Role
Client Liaison
Manage day-to-day communications directly with senior stakeholders at the client, ensuring clear, timely, and effective correspondence.
Customer Service
Manage interactions with customers purchasing client-led experiences, ensuring a high level of service and prompt issue resolution.
Vendor Management
Coordinate and maintain productive relationships with external vendors, ensuring smooth collaboration and timely delivery of all deliverables.
Project Management
Oversee the successful execution of media campaigns and projects, ensuring all tasks are completed on time, within scope, and aligned with client expectations.
Administration
Handle all administrative tasks related to the client account, including invoicing, reporting, and documentation.
Issue Resolution
Proactively identify and resolve any issues that may arise during the course of the contract, ensuring client satisfaction and project success.
Reporting & Analysis
Provide regular updates to internal teams and senior management on project status, timelines, and client feedback.
Cross-Functional Collaboration
Work with internal departments such as editorial, creative, and production teams to ensure client deliverables are met and expectations are exceeded.
Requirements
Proven experience in account management, preferably in the media, publishing, or advertising sectors.
Strong understanding of managing high-profile, long-term contracts and building strong, lasting client relationships.
Excellent organizational, communication, and multitasking skills.
Ability to manage multiple vendors, deadlines, and client expectations effectively.
Experience
working directly with senior-level client contacts, including familiarity with handling complex client needs.
Ability to think critically and solve problems independently.
High attention to detail with strong administrative skills.
Comfortable working in a fast-paced, deadline-driven environment.
Strong proficiency with project management tools and Microsoft Office Suite.
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