Account Manager

What We’re Looking For

What You'll Do

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Identify and leverage cross-sell opportunities within subsidiaries and parent-child accounts to expand client relationships.
• Recognize and pursue upsell opportunities to enhance sales growth and maximize revenue.
• Comfortably manage and achieve sales targets while overseeing the entire sales process from start to finish
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You'll Bring

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• Established track record in account management, growth, and renewals, with a preference for experience within the software or SaaS domain. A minimum of 4 years tenure in account management is desired for this position.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in Arabic and English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

What We Offer

• Enjoy flexible paid time off options for enhanced work-life balance.
• Experience peace of mind with hassle-free enrollment into Orient Health Insurance, ensuring instant access to comprehensive healthcare benefits
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• Where You'll Work: Al Shatha Tower, Dubai Media City

Our Story