Account Manager

Overview

Operational/Professional/Business

• Manage responsible key accounts end to end operation and deliver volume, market share, and profit as per expectations.
• Building and developing customer relationships. Establish relationships with key staffs and board level of customers.
• Lead account strategy & work with account executive & activation team to develop specific account business plans.
• Commercial agreement negotiations for responsible key accounts and ensure BAT investments are used in a balanced manner based on TCI principles to ensuring BAT’s fair share of net available.
• Improve legitimate volume and value potential of BAT brands in travel retail channels (border shops, diplomatic outlets, ferries, airlines).
• Explore all responsible growth opportunities in coverage markets with key focus on Global Drive Brands and Next Generation Products.
• Confer with customers and airport authorities to keep abreast of airport developments; evaluate potential opportunities and act to exploit these.
• Identify and drive efficiency improvement of account business model.
• Conduct consistent key accounts business reviews.
• Drive analysis of responsible markets and accounts.

Management, Leadership & Relationships

• Provide development and mentor to direct reports, ensure progression within the organisation.
• Closely work with activation team in development of activation strategy and implementation to ensure delivery.
• Drive understanding, two-way communication, and buy-in of travel retail account strategies with relevant internal business partners.
• Collaborate closely with GTR cross functional team members to optimize business performance.
• Ensure GTR governance and policies obligations are met.
• What are we looking for?
• 5+ years of strong account management experience in a managerial position within a multinational company (preferably in FMCG)
• Global travel retail and Qatar duty free experience is advantageous
• Strong people soft skills and ability to influence partners
• Ability to work independently with an emphasis on delivering outcomes
• Proven Business and Financial Acumen.
• Capability & experience for Route to Market planning and review.
• Marketing knowledge – formal qualification desirable with comprehensive understanding of all elements of the marketing mix
• Proven analytical, interpersonal, communication (oral and written), negotiation and planning skills
• Working knowledge of all inter-related company functions including Supply Chain, Marketing Finance, IT, Customer Service, Legal, HR and the management of agencies.
• Ability to analyse problem and recommend solutions and drive action plans within organisational policy
• Written and spoken proficiency in English. Other language skills (e.g. Arabic can be a plus.)
• Comfortable with frequent regional travel to manage customer relationships and support business needs.
• Wholistic of understanding of nicotine sector regulation, tax & excise, and custom related regulation and its relationship with responsible markets.
• What we offer you?
• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

Why Join Bat?