Account Manager

About WePlay

About the Role

• This is an exciting time for WePlay, as we expand our office in Dubai.
• We have several clients in the UAE region, and this role will play a crucial role in the development and growth of our business.
• As an Account Manager, you are the owner of several workstreams, client relationships at the execution level and project delivery.
• Working with a team, you are responsible for ensuring WePlay is operating efficiently, within scope, and delivering best in class campaigns, including the coordination and management of production shoots where required.
• With a client focused mindset, you will collaborate with multi departmental teams to make sure that the campaign is a success.
• As an Account Manager, you will confidently communicate updates to clients on their projects, spot opportunities for us to improve our partnership and to upsell additional services.
• You will lead the Account Executive and provide information, training, and support.
• Inspiring them with your solutions focused approach to client service, campaign execution, budget management and communication.
• Roles & responsibilities:
• Client Services (20% of role)
• Build strong relationships with client stakeholders at appropriate levels
• Understand client goals, objectives, and challenges to provide tailored solutions.
• Support the Account Director to provide analysis of project's performance to clients, sharing your expertise and suggesting any additional services where relevant.
• Address client inquiries and concerns promptly and professionally.
• Provide status reports as per clients request and WePlay SOW.
• Proactively recommend new service opportunities
• Proactively identify and address potential client concerns.
• Support Account Director with compelling presentations and pitches to clients.
• Confident preparing research and bench marking materials.
• Communicate campaign or platform insights to clients regularly in a clear and compelling manner.
• Where relevant attend client events to support them as a growth partner and to maintain your knowledge of the needs of the clients.
• Act as a key point of contact for clients during production shoots, ensuring a professional, solutions-focused experience on set and throughout delivery.
• Team Management (20% of role)
• Organise and participate in regular meetings to maintain open communication within the team about clients, the business and the individuals and actively listen to feedback.
• Provide regular feedback addressing issues promptly and constructively.
• Recognise and reward outstanding performance.
• Provide inspirational leadership to motivate team members.
• Responsible for performance management and regular 1-2-1 sessions with line reports.
• Be a positive role model in the team and agency, help cultivate a positive company culture, aligned with the businesses vision and goals.
• Identify team members strengths and areas for growth. Support professional development through coaching, mentoring, and training.
• Encourage knowledge sharing and cross-functional teamwork.
• Hold team members accountable for their responsibilities and commitments.
• Escalate any concerns to your manager promptly.
• Ensure compliance with company policies and regulations.
• Help team members manage their time effectively.
• Project Delivery (50% of role)
• Subject to the scale and complexity of the project, you will be responsible for the successful delivery.
• Ensure actions are completed promptly, accurately and to a high standard.
• Collaborate with internal teams such as media planners, creatives, strategists and analysts to deliver integrated campaigns and projects.
• Monitor campaign performance and make data-driven recommendations for improvements.
• Ensure you understand the SOW, client budgets and deadlines, and ensure that the work is delivered within budget constraints.
• Ensure budgets and finance management is documented and following appropriate pacing and spend.
• Reconcile expenses and ensure the team are aware of time estimates and T&E allowances.
• Ensure all documentation and reporting is regularly updated.
• Flag concerns with resourcing to the Account Director whether under or over resourced.
• Participate in brainstorming sessions and provide direction to creative teams.
• Ensure the output aligns with the client's brand and messaging and the quality is high.
• Understand & assess factors affecting media and content performance outside of our campaigns themselves, such as market, economic and cultural events.
• Collaborate with wider internal specialists to further develop your understanding of the digital media eco-system & its continued evolution.
• Promptly address any problems and find solutions to keep client deliverables on track.
• Work closely with creative, production and client teams to ensure all shoot deliverables are aligned to campaign objectives, budgets and deadlines.
• Support the planning and execution of content shoots, ensuring clear communication, smooth operations and high production standards throughout.
• Planning (10% of role)
• Preparing plans and timelines that support the campaign/project delivery schedule
• Ensure AD is updated on timeline for delivery and any concerns about delivery escalated.
• Explore new technologies and platforms to enhance campaign effectiveness.
• Support production planning by helping to develop shoot schedules, timelines and contingency plans to ensure smooth campaign delivery.
• About you:
• You have a client centric mind set. You are motivated by best-in-class client service, laser focused on delivery and high-quality output.
• A highly organised person, happy to manage projects and people.
• Calm under pressure and considerate to others.
• You are interested in how sport is shaping culture and enjoy following new trends and learning how technology is transforming marketing.
• Experience supporting production shoots is desirable.
• Based in Abu Dhabi or Dubai.
• About the Benefits
• Competitive salary and performance-based bonuses.
• Flexible working environment.
• 30 days of holiday per year, plus standard Bank Holidays.
• Access to WePlay Academy Training and external knowledge shares.
• Enhanced parental leave policies.
• Mental wellness support, including access to the Calm App

Diversity, Equity & Inclusion