Account Manager

Role Overview

Client Relationship Management

• Act as a day-to-day strategic contact for clients’ stakeholders
• Build and maintain strong relationships across Clients HQ, regional and local teams
• Ensure high levels of client satisfaction and responsiveness
• Support governance and stakeholder alignment across all workstreams
• Lead client communication and follow-up across campaigns and operational streams

Campaign & Operational Oversight

• Support overall campaign planning and operational alignment
• Maintain visibility across live campaigns and delivery priorities
• Ensure teams are aligned on timelines, expectations and client requirements
• Work closely with Project Management teams to ensure smooth execution across all markets
• Support rollout planning for regional and global campaigns

Strategic Account Leadership

• Identify opportunities to grow and expand the account
• Support conversations around new scopes and operational improvements
• Help position Publicis as a strategic production and creative partner
• Support innovation and transformation discussions across workflow, technology and operations
• Contribute to long-term account development and partnership growth

Commercial & Scope Management

• Support scope clarification and alignment
• Help identify out-of-scope requests and operational gaps
• Ensure operational requirements are aligned with commercial agreements

Governance & Reporting

• Support governance meetings and status updates
• Ensure alignment on priorities, risks and operational blockers
• Coordinate reporting streams across stakeholders
• Maintain visibility on campaign progress and escalations
• Support continuous operational improvement initiatives

Key Skills & Experience

• Strong client servicing and stakeholder management experience
• Experience managing complex regional or global accounts
• Strong communication and organizational skills
• Ability to manage multiple stakeholders and workstreams simultaneously
• Experience working across production, adaptation or integrated campaigns
• Strong understanding of operational workflows and campaign delivery
• Ability to navigate high-pressure and fast-paced environments
• Strong problem-solving and escalation management capabilities
• Experience coordinating across multiple markets and regions
• Strong collaboration and leadership skills