Account Manager
Skills
About This Role
About the Role
- The Account Manager is responsible for managing and retaining a portfolio of institutional accounts, driving revenue growth through relationship building, strategic account planning, and consultative sales approaches.
- This role requires deep understanding of customer needs, data-driven decision making, and the ability to identify cross-selling opportunities learning products.
- The primary focus of this role would be for higher education products and portfolio.
- How you will make an impact:
- Drive growth across the assigned territory by achieving and exceeding annual sales targets for Wiley s print and digital solutions
- Build and manage strong relationships with academic institutions, resellers, and new prospects to expand adoption and renewals
- Promote front list and digital products, with a strong focus on supporting digital transition in Higher Education
- Develop and execute territory sales plans, managing pipeline activity, forecasting, and reporting against targets
- Represent Wiley products commercially, present proposals, and negotiate terms to close new and renewal business
- Gather and share market intelligence, customer feedback, and competitor insights to inform internal teams
- Collaborate closely with sales, marketing, customer service, and digital teams to deliver a strong customer experience
- What we look for:
- Bachelor s degree (BA/BS)
- Previous sales experience within publishing or education-focused industries
- 3-5+ years of experience hitting targets and managing strategic account
- Strong knowledge of academic institutions and the Higher Education market
- Working knowledge of digital books, formats, and industry sales models
- Proficiency in MS Office applications
- Strong written and verbal English communication skills
- High level of initiative, organisation, and attention to detail
- Ability to travel regularly across the assigned territory
- Proven success in exceeding financial sales goals using a consultative sales approach
- Proficiency in additional languages, particularly Arabic or Russian, is desirable.
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