Account Manager (Bilingual Arabic/English)

Role Overview

Client and Stakeholder Management

• Serve as the main day-to-day point of contact for assigned healthcare accounts.
• Build and maintain strong relationships with client stakeholders across multiple
• functions.
• Manage expectations proactively, ensuring clarity on timelines, deliverables, and
• approvals.
• Support senior team members in handling complex stakeholder environments and
• escalations.

Campaign and Project Management

• Manage execution of integrated campaigns across digital, social, content, and corporate
• communications.
• Translate client briefs into clear, structured internal briefs for cross-functional teams.
• Track timelines closely and ensure all deliverables are submitted accurately and on
• schedule.
• Maintain strict quality control across all outputs, particularly in sensitive or regulated
• content.

Content & Compliance Oversight

• Ensure all communications adhere to healthcare regulations, brand guidelines, and
• approval protocols.
• Work closely with internal teams and client stakeholders to manage multi-layered
• approval processes.
• Ensure messaging is accurate, patient-centric, and aligned with the required tone and
• sensitivity.

Internal Coordination

• Coordinate with creative, content, social, and production teams to ensure alignment.
• Maintain clear communication across all stakeholders to avoid delays or misalignment.
• Support efficient workflow management across multiple concurrent projects.

Operational Excellence

• Maintain strong documentation across projects, including timelines, feedback, and
• approvals.
• Identify potential risks or delays early and escalate where required.
• Support reporting and campaign performance tracking.

Requirements & Skills

• 4–6 years of experience in account management within an agency environment.
• Proven experience managing multiple clients and campaigns simultaneously.
• Prior experience on healthcare, hospital, or public sector accounts is highly
• preferred.
• Strong client management skills, with exposure to mid-to-senior level stakeholders.
• Excellent verbal and written communication skills (Arabic and English preferred).
• Strong organizational and multitasking abilities with high attention to detail.
• Ability to work under pressure while maintaining quality and accuracy.
• Proactive, solution-oriented mindset with strong ownership.

What We’re Looking For

• Someone structured and detail-oriented, not chaotic.
• Someone who understands that in healthcare, accuracy is non-negotiable.
• Someone who can manage complexity without constant supervision.
• Someone calm under pressure — not reactive.