Account Manager Abu Dhabi - Hindi Speaker

Company Description

Job Description

Partner Relationship Management

• Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
• Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
• Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.

Data-Driven Consulting

• Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
• Share actionable recommendations based on performance metrics to drive revenue and efficiency.
• Conduct regular business reviews to align on results, opportunities, and growth plans.

Account Growth & Optimization

• Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.
• Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration

• Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
• Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.

Contract Management & Compliance

• Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
• Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
• Excellent communication, negotiation, and interpersonal skills.
• ***Must be a resident of or willing to relocate to Abu Dhabi***
• Customer-first mindset with a strong focus on delivering value to partners.
• Self-starter with the ability to work independently in a fast-paced environment.

Additional Information

• Join Our Vibrant Team Where Work Meets Innovation and Fun!
• **Grow With Us**: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• **Diverse & Inclusive:** With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
• **Make a Difference:** Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• **Fun & Community:** Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
• **Daily Perks**: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
• **Health & Wellness:** With sponsored healthcare and gym memberships, we care about your wellbeing.