Zone Supervisor (Souq7)

Job Summary

Key Responsibilities

• Monitor the assigned zone within Souq7 on a daily basis to ensure operational standards are maintained.
• Conduct regular field inspections and report any observations related to cleanliness, maintenance, safety, tenant activities, visitor experience, or general site appearance.
• Coordinate with tenants to understand their operational needs, follow up on their requests, and escalate issues to the relevant team when required.
• Support communication between tenants, service providers, contractors, and internal departments to ensure smooth day-to-day operations.
• Follow up on maintenance, cleaning, security, and facility-related matters within the assigned zone.
• Assist in ensuring that tenants comply with Souq7 operational guidelines, procedures, and site standards.
• Prepare daily reports, observations, and follow-up updates for the Operations Team.
• Support visitor and tenant inquiries by providing professional assistance and directing matters to the concerned department when needed.
• Assist during events, peak periods, or special activities by supporting crowd flow, tenant coordination, and operational readiness.
• Report any incidents, safety concerns, tenant violations, or service quality issues in a timely and accurate manner.
• Maintain strong communication with internal teams to ensure pending matters are followed up and resolved.
• Support the overall objective of maintaining Souq7 as a welcoming, organized, and well-managed destination.

Minimum Qualifications And Requirements

• Bachelor’s degree is required.
• Fresh graduates or candidates with limited experience are preferred.
• Preferred academic majors include:
• + Public Administration
• + Business Administration
• + Economics
• + English Language
• + Hospital Administration
• + Tourism and Hospitality Management
• Candidates with backgrounds in Information Technology, Law, or Government Relations are not preferred, as these fields are not aligned with the nature of the role.
• Good knowledge of Microsoft Office applications and report preparation.
• Strong communication, coordination, customer service, and follow-up skills.
• Good command of English, spoken and written, is an advantage.
• Preference will be given to candidates residing in neighborhoods or areas surrounding Souq7 to support job stability and ease of commuting.
• Ability to work in a dynamic field environment and interact effectively with tenants, visitors, service providers, and different stakeholders within the market.

Preferred Skills

• Strong interpersonal and communication skills.
• Ability to follow up on tasks and ensure timely closure.
• Customer-service mindset and professional attitude.
• Ability to observe, report, and escalate operational issues clearly.
• Good organization and time-management skills.
• Ability to work under pressure and handle multiple matters at the same time.
• Willingness to learn and develop within operations and property management.

Personal Attributes

• Professional, approachable, and service-oriented.
• Active, reliable, and committed to field work.
• Detail-oriented with strong observation skills.
• Positive attitude and willingness to support the team.
• Able to work independently while maintaining strong coordination with others.
• Flexible and adaptable in a fast-paced operational environment.

Reporting Line