Senior Specialist, HR Operations

Overview

Key Responsibilities

• Manage the full employee lifecycle, including onboarding, transfers, promotions, secondments, contract renewals and offboarding.
• Deliver a structured onboarding experience by coordinating employment documentation, medical examinations, induction, system access, employee IDs, equipment and mandatory requirements.
• Manage employee transactions through Qiwa, GOSI, Muqeem and other relevant Saudi government platforms.
• Handle employment contracts, employee transfers, profession changes, work permits, Iqama renewals, exit/re-entry visas and final exits.
• Maintain accurate employee records and ensure the confidentiality, completeness and integrity of HR data and personnel files.
• Manage HR data governance by conducting regular audits, identifying data discrepancies and ensuring accurate updates across HR systems.
• Administer and support HR systems, particularly SAP SuccessFactors, including Employee Central transactions, workflows, reporting, user support, system testing and data updates.
• Coordinate with Payroll to ensure accurate and timely processing of salaries, allowances, deductions, overtime, leave, statutory contributions and final settlements.
• Investigate and resolve payroll discrepancies and employee payroll-related queries.
• Administer employee benefits, medical insurance, leave and attendance processes, including employee enrolments, deletions and benefit updates.
• Manage company-wide business travel arrangements, including flight bookings, ticket amendments, cancellations and coordination with travel agencies.
• Monitor the organisation s Saudization and Nitaqat status, identify opportunities to increase localisation rates and ensure compliance with government requirements.
• Identify, apply for and maximise the organisation s benefit from HRDF and other government employment and localisation support programmes.
• Ensure full compliance with the Saudi Labour Law, government regulations, internal controls, company policies and audit requirements.
• Develop, implement and maintain HR policies, standard operating procedures, workflows and process documentation.
• Prepare regular HR reports and dashboards covering headcount, turnover, joiners, leavers, Saudization, employee movements, absence and HR data-quality indicators.
• Lead HR process improvement, digitalisation and automation initiatives to improve efficiency, service quality and cost effectiveness.
• Support HR projects, system implementations, process redesigns and organisational change initiatives.
• Provide first-line guidance to employees and line managers regarding HR policies, systems, benefits and operational procedures.
• Manage HR service providers, including medical insurance providers, medical centres, background-check providers and travel agencies.
• Support internal and external HR audits and ensure employee documentation is complete, accurate and properly retained.
• Coach and mentor junior HR Operations team members and contribute to knowledge sharing and team capability development.