Zoho CRM & IT Automation Specialist

Overview

Responsibilities

• Configure, maintain, and improve Zoho CRM.
• Manage leads, deals, pipelines, custom fields, reports, dashboards, and user access.
• Set up CRM workflows, automations, integrations, notifications, and lead routing.
• Monitor CRM data quality and fix errors, duplicates, and incorrect records.
• Implement and support AI tools for lead processing, customer communication, reporting, and workflow automation.
• Configure and monitor telephony systems, call routing, call analytics, and CRM integration.
• Support company websites, including domains, hosting, SSL, forms, tracking codes, integrations, and content updates.
• Monitor data flow between websites, CRM, telephony, advertising platforms, and analytics tools.
• Support sales and marketing teams with reports, dashboards, lead tracking, and performance data.
• Provide basic IT support to employees: accounts, access rights, software tools, and troubleshooting.
• Coordinate with external developers, vendors, hosting providers, and telephony providers when required.
• Maintain documentation for systems, integrations, access rights, and implemented solutions.

Requirements

• Hands-on experience with Zoho CRM administration and configuration.
• Understanding of CRM logic, sales funnels, leads, deals, workflows, reports, and dashboards.
• Experience with automations, integrations, web forms, APIs, webhooks, Zoho Flow, Zapier, Make, or similar tools.
• Basic understanding of AI tools and business process automation.
• Experience with website administration, domains, hosting, SSL, forms, tracking systems, and CMS/admin panels.
• Understanding of telephony systems, call tracking, call routing, and CRM integration.
• Experience with Google Analytics, Google Tag Manager, UTM tracking, dashboards, or similar tools.
• Basic IT support skills: user accounts, access rights, cloud services, software setup, and troubleshooting.
• Good English language skills.
• Attention to detail, structured thinking, and ability to work independently.

Will Be An Advantage

• Experience with other Zoho products: Zoho Flow, Zoho Creator, Zoho Desk, Zoho Campaigns.
• Basic knowledge of HTML, CSS, JavaScript, SQL, or API documentation.
• Experience with WordPress, Webflow, Laravel-based admin panels, or similar systems.
• Pay: AED5,000.00 - AED7,000.00 per month