Workshop Manager- Commercial vehicle

Job purpose

About the business

Job responsibilities

• Identify new business opportunities, market segments, partnerships, and business models to improve revenue.
• Assist the After Sales Manager with annual service targets and set monthly targets for gross profit, labor revenue, vehicles serviced, customer satisfaction, productivity, efficiency, and retention; monitor progress and take action.
• Manage daily workshop operations by monitoring efficiency, productivity, and utilization, identifying improvements, and using customer feedback to maintain service standards.
• Apply company and principal policies and procedures, industry standards, and best practices to support consistent operations and occupational health and safety compliance.
• Prepare and communicate monthly reports on key figures and progress against plans and targets.
• Ensure work instructions are followed and repairs meet manufacturer guidelines and turnaround expectations.
• Coordinate with the Parts department and vendors to maintain spare parts and consumables availability.
• Resolve escalated customer complaints and implement corrective actions to improve customer satisfaction.
• Generate and submit field technical reports when required for product improvement.
• Ensure recall, warranty, and general repairs meet manufacturer guidelines and quality standards.
• Hold regular team meetings to review performance and targets and keep employees informed of business outlook.
• Coach and support the operational team, improve service processes, update QMS documentation, and manage staff performance and development.

Job requirements

• Bachelor’s degree.
• 7 years of supervisory work experience in an automotive workshop.
• Mechanical or automobile engineer certifications are preferred.
• Knowledge of machines and tools, including their design, uses, repair, and maintenance.
• Knowledge of business and management principles, including planning, resource allocation, leadership, and production methods.