Foreman

Company context

Job purpose

Workshop and service responsibilities

• Assist with annual service targets and set and monitor monthly targets, including gross profit, labour revenue, vehicle volume, customer satisfaction, productivity, efficiency, and retention.
• Monitor workshop efficiency, productivity, and utilization; identify improvements through customer feedback and take action to meet service standards.
• Submit monthly reports on key role figures and progress against plans and targets.
• Ensure work instructions are implemented and completed for quick vehicle turnaround and manufacturer-compliant repairs.
• Coordinate with Parts and vendors to ensure spare parts and consumables are available.
• Resolve escalated customer complaints and take corrective action to prevent recurrence.
• Ensure recall, warranty, and general repairs follow manufacturer guidelines and quality standards.
• Conduct regular team meetings to review performance and targets and communicate business outlook.
• Coach and counsel the team, providing technical support, tools, and information.
• Review service processes and plan improvement initiatives.
• Update MRQ and QMS documentation when service department processes change.
• Set staff objectives, manage performance, develop and motivate employees, and provide feedback and appraisals.

Qualifications and experience

• Diploma in Automotive Technology.
• Bachelor’s degree is desirable.
• Three years of supervisory work experience in an automotive workshop.

Knowledge and skills

• Mechanical knowledge, including machines, tools, repair, and maintenance.
• Administration and management knowledge, including planning, resource allocation, leadership, production methods, and coordination.
• Operation monitoring and quality control analysis.
• Knowledge of health and safety equipment, policies, and procedures.