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Workplace Operations Manager

CHAOS Industries

El Segundo, USA

Full-time

Senior · 5–7 years experience

Onsite

USD 100000-130000 yearly / year

Discovered 2 weeks ago

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Role Overview

We’re looking for an organized, resourceful and highly proactive Workplace Operations Manager to own the employee experience of our Los Angeles offices.

You’ll be the hands-on leader of our LA workplace: running day-to-day office operations, the vendors and services that keep things moving, and the programs that make it a place people want to be. You’ll bring structure to a fast-moving environment, anticipate what employees and teams need, and build the systems and standards that let our LA workplace scale as we grow.

This is a role for someone who’s just as comfortable shaping the long-term strategy for our LA workplace as they are restocking the cups in the kitchen. No task is beneath you, and no problem is too big.

You’ll coordinate across internal teams and external partners to keep services reliable, spaces well run, and stakeholders aligned. In addition to daily operations, you’ll take ownership of operational initiatives that improve the workplace, such as launching new service programs, tightening vendor processes, or improving how information and documentation are managed.

This role could make sense for you if

You thrive in a fast-paced environment and enjoy keeping a busy workplace running smoothly

You’re energized by both the big picture of the employee experience and the operational details that make it work

You instinctively create systems, documentation, and processes where none exist

You’re comfortable managing multiple vendors, priorities, and stakeholders at once

You communicate clearly, follow through consistently, and keep people informed

You’re curious, resourceful, and willing to dig into unfamiliar problems

You enjoy scaling operations and improving the way work gets done

Responsibilities

Own day-to-day operations across our LA building portfolio, serving as the primary point of contact for employees, building management, and landlords
Manage workplace services end to end, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on-site amenities
Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews
Plan and run events and experiences in LA, from team gatherings and all-hands to leadership visits and seasonal programming
Manage the LA workplace budget, tracking spend, forecasting needs, and finding savings without sacrificing quality
Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly
Support office expansions, renovations, and relocations in LA, owning defined portions from planning through occupancy
Coordinate closely with IT, Security, Finance, People, Legal, and business leaders
Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation
Develop standardized documentation, workflows, and repeatable processes for workplace operations
Gather employee feedback and use it to improve services, spaces, and programs
Help create scalable workplace practices that can support a growing, global organization
Work full-time onsite at our office in Los Angeles (El Segundo), California

Minimum Requirements

5–7 years of experience in workplace, office management, facilities, operations, or a related field
Experience managing vendors and service contracts, and owning a budget
Exceptional organizational skills and attention to detail
Strong project management instincts with the ability to juggle multiple priorities simultaneously
A hands-on, no-task-too-small attitude, with the strategic judgment to know which problems deserve a system and which just need doing
Ability to work independently, identify what needs to be done, and move work forward without extensive direction
A service-oriented, hospitality mindset and a genuine interest in the employee experience
Comfortable building structure in ambiguous, fast-paced environments
Excellent written and verbal communication skills across technical and non-technical teams
Comfort learning and administering new operational tools and systems
Curious, resourceful, and proactive; you enjoy figuring things out and improving the way things are done

Why CHAOS?

Health Benefits: Medical, dental, and vision benefits 100% paid for by the company

Additional benefits : 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more

Our Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code

Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses

Team Growth: 500+ employees and counting across 5 global offices

Salary Range: $100,000 - $130,000

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

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