Workplace Operations Manager

Responsibilities

• Own day-to-day operations across our DC building portfolio, serving as the primary point of contact for employees, building management, and landlords
• Manage workplace services end to end, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on-site amenities
• Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews
• Plan and run events and experiences in DC, from team gatherings and all-hands to leadership visits and seasonal programming
• Manage the DC workplace budget, tracking spend, forecasting needs, and finding savings without sacrificing quality
• Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly
• Support office expansions, renovations, and relocations in DC, owning defined portions from planning through occupancy
• Coordinate closely with IT, Security, Finance, People, Legal, and business leaders
• Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation
• Develop standardized documentation, workflows, and repeatable processes for workplace operations
• Gather employee feedback and use it to improve services, spaces, and programs
• Help create scalable workplace practices that can support a growing, global organization
• Minimum Requirements
• 5–7 years of experience in workplace, office management, facilities, operations, or a related field
• Experience managing vendors and service contracts, and owning a budget
• Exceptional organizational skills and attention to detail
• Strong project management instincts with the ability to juggle multiple priorities simultaneously
• A hands-on, no-task-too-small attitude, with the strategic judgment to know which problems deserve a system and which just need doing
• Ability to work independently, identify what needs to be done, and move work forward without extensive direction
• A service-oriented, hospitality mindset and a genuine interest in the employee experience
• Comfortable building structure in ambiguous, fast-paced environments
• Excellent written and verbal communication skills across technical and non-technical teams
• Comfort learning and administering new operational tools and systems
• Curious, resourceful, and proactive; you enjoy figuring things out and improving the way things are done
• Why CHAOS?
• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 500+ employees and counting across 5 global offices
• Salary Range: $100,000 - $130,000
• The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.
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Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.