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Workplace Investigations Specialist

LCBO
Toronto, CAN
Full-time
Senior
Onsite
$74,671 to $130,424
Discovered 1 months ago
Workplace investigationsEvidence gathering and assessmentInvestigation reportingConflict resolutionMediation and early resolutionWorkplace restoration

Full Job Posting

Role overview

The Workplace Investigations Specialist reports to the Senior Manager, Workplace Investigations.

The role leads complex investigations, conflict resolution, culture assessments, and restoration processes.

The position provides independent, impartial support across the organization through the Workplace Investigations Centre of Excellence.

Investigation and resolution

  • Conduct interviews, gather and assess evidence, document findings, and prepare comprehensive reports with conclusions and recommendations.
  • Provide expert guidance on investigation processes, complaint resolution, early resolution, and mediation.
  • Support workplace restoration where appropriate and act as an escalation point for complex matters.
  • Lead engagement of external investigators through the Vendor of Record process.

Programs and continuous improvement

  • Develop tools, resources, frameworks, templates, and communications to strengthen investigation consistency.
  • Deliver training and awareness initiatives, materials, and job aids for leaders and HR partners.
  • Analyze complaint trends and metrics, track outcomes, and develop strategies to address recurring issues.
  • Contribute to Centre of Excellence priorities, accountability frameworks, complaints management, and continuous improvement.

Qualifications

  • Post-secondary degree in Human Resources, Business Administration, Law, or a related discipline.
  • Specialized training in workplace investigations, human rights, or alternative dispute resolution.
  • At least five years of experience in workplace investigations, human resources, or a related field.
  • Proven experience managing complex human rights and workplace complaints.
  • Experience in a unionized or broader public-sector environment is preferred.

Knowledge and capabilities

  • Advanced knowledge of human rights legislation, including the Ontario Human Rights Code, OHSA, and AODA.
  • Understanding of administrative law, corporate governance, and compliance requirements.
  • Familiarity with collective agreements and investigation best practices.
  • Demonstrated professionalism, tact, sound judgment, discretion, and ability to work independently and collaboratively.

Workplace

  • The posting explicitly identifies this as an onsite role at 100 Queens Quay East, 9th Floor, Toronto.

Compensation

  • The posting lists pay of $74,671 to $130,424 without specifying a compensation cadence.

Compliance

Ensure compliance with applicable legislation, collective agreements, and LCBO policies.

Maintain accurate and confidential investigation records and documentation.

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