Workplace Experience Specialist - NYC

What You'll Do

What Makes You a Great Fit

Responsibilities

• Serve as the on-site presence and cultural ambassador for the NYC office every day, welcoming employees, guests, candidates, and visiting teammates.
• Own the daily operations of the space — lunch, kitchen, supply stocking, incoming/outgoing mail and deliveries, and visitor management — acting as the first point of contact for office questions and requests, resolving what you can and escalating what needs a broader fix.
• Keep the office beautiful, organized, and aligned with Mercury’s aesthetic.
• Shape a distinct in-office culture by listening to employee feedback and thoughtfully balancing individual requests with team needs, resources, and the overall workplace experience.
• Own monthly office events from concept through execution, building a program of gatherings that reflects Mercury’s culture and draws the local team in.
• Manage relationships with onsite vendors (cleaning, catering, snacks, plants, building maintenance) and track facilities and building requests to resolution, operating within your office budget.
• Set up desks, meeting rooms, and AV for new hires, guests, and visiting teams, and own the basics of office access and safety (badges, visitor sign-in, emergency procedures).
• Support the planning and execution of onsites and company events hosted in the NYC space, as well as broader employee experience initiatives — from All Hands and virtual events to merch production and cultural programs.
• Identify and lead improvements to office spaces, systems, and services to meet the evolving needs of a growing team.
• Communicate office updates, event invitations, and reminders clearly to the local team.
• Excited to be in office M-F, 9:00am - 5:00pm
• 2-3+ years of experience in office management.
• Genuine warmth with people and an instinct for anticipating what someone needs before they ask.
• Exceptional attention to detail and the organization to keep a dozen small threads moving without dropping any.
• Sound judgment about what to solve yourself and what to escalate with a little guidance from your manager, and the initiative to act without waiting to be asked.
• A refined eye for design and a deep appreciation for how a well-considered space makes people feel.
• Clear, friendly written communication across Slack, email, and signage.
• A collaborative team player who proactively asks for and acts on feedback, and pitches in on team activities beyond your core responsibilities when the opportunity comes up.
• NYC-based, with the expectation that you’re in the office every day — this role is on-site and hands-on by design, including moving boxes, resetting furniture, and being on your feet. Ability to lift 25 pounds if needed.
• Curiosity about people and what makes a space feel special.
• Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
• #LI-JH1
• Total Rewards
• The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
• Our target new hire base salary ranges for this role are the following:
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500—$96,200 USD