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Workers' Compensation Senior Claim Representative
The Hartford
Washington, USA
Full-time
Senior · 2+ years experience
Remote
USD 62400-93600 / year
Discovered 3 weeks ago
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Key Skills for This Role
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Full Job Posting
Responsibilities:
- Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
- Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
- Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
- Provide exceptional customer service by establishing and maintaining productive business relationships with customers
- Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
- Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
- Leverage contemporary technology to achieve accurate and efficient claim outcomes
- Consistently demonstrate professional diplomacy during all interactions with customers
- Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
- Embrace a culture of continuous improvement
Qualifications:
- Claim Administrator certification with the Washington State Department of Labor & Industry required
- Minimum of 2+ years of experience in workers' compensation claim handling required
- Certification exams and adjusting licenses as required by state
- Outstanding interpersonal skills
- Strong focus delivering outstanding customer service
- Demonstrated strong written and verbal communication skills
- Demonstrated consistent high level of performance and achievement over career span
- Ability to meet productivity targets in a fast-paced, team-oriented environment
- Excellent time management skills with the ability to manage competing priorities
- Ability to adapt and flourish using industry-changing workflows
- Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
- Demonstrated desire to promote a culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
- HS Diploma required, bachelor’s degree is preferred
- Additional Details:
- As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.
- Compensation
- The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
- Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
- About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits
About The Hartford
Insurance19200 employeesFounded 1810
Provider of property and casualty insurance and employee benefits.
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