Warehouse Supervisor

Position Overview

Warehouse Operations and Inventory

• Supervise receiving, unloading, put-away, storage, picking, packing, loading, and dispatch.
• Assign tasks, coordinate manpower and shifts, and monitor shipment quantities, condition, documentation, and order accuracy.
• Maintain organized storage using FIFO, FEFO, or other applicable inventory methods; manage stock records in WMS, ERP, or inventory systems.
• Conduct cycle counts, physical checks, and stocktakes; investigate discrepancies and document movements, adjustments, returns, damages, and transfers.
• Coordinate logistics providers, transport teams, suppliers, and internal departments on schedules, shipment needs, and operational issues.
• Monitor warehouse KPIs and prepare daily, weekly, and monthly reports for management.
• Supervise, train, coach, and evaluate warehouse personnel; manage attendance, allocation, performance, discipline, and manpower requirements.

Safety and Continuous Improvement

• Enforce SOPs, material-handling practices, health and safety requirements, and warehouse housekeeping standards.
• Inspect storage areas, equipment, loading areas, racks, and facilities; report maintenance or safety issues.
• Coordinate handling and documented disposition of damaged, returned, expired, or rejected goods.
• Improve space utilization, storage arrangements, picking routes, and material flow; address bottlenecks, delays, unnecessary handling, and costs.
• Support warehouse SOP, inventory, WMS/ERP, and continuous-improvement initiatives; maintain audit-ready records.
• Coordinate with Procurement and Planning on stock availability and replenishment, and with Production on movement of materials and finished goods.
• Investigate incidents, inventory variances, delivery issues, and customer discrepancies; recommend corrective actions and support emergency and continuity procedures.

Experience and Education

• Proven experience in warehouse, logistics, distribution, inventory, or supply-chain operations is required.
• Previous supervisory or team-lead experience is preferred.
• A diploma or bachelor's degree in supply chain management, logistics, warehouse management, business administration, operations, or a related field is preferred.

Knowledge and Skills

• Strong understanding of warehouse processes, inventory control, stock reconciliation, FIFO/FEFO, documentation, and material handling.
• Experience with WMS, ERP, inventory-management, or warehouse-related systems.
• Proficiency in Microsoft Office, particularly Excel, for inventory tracking, reporting, and operational analysis.
• Leadership, people management, communication, organization, problem-solving, and time-management skills; attention to detail and accountability.
• Understanding of workplace safety, housekeeping, equipment handling, and standard operating procedures.
• Forklift, warehouse safety, supply-chain, or relevant professional certifications are advantageous.

Schedule

• Willingness to work shifts, overtime, weekends, or public holidays when required by business operations.